How Do I Return My Items?

If you are not completely satisfied with your order, please start a refund here: https://tracking.controlport.co.uk/e9ab6870/craftd/return/cfabb3 stating you would like a refund and the reason why.

We currently offer a 60 day exchange or refund guarantee. This 60 day window begins once an order has arrived.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

Orders sent back to the warehouse after the 60 day exchange or refund window has passed will be returned to the customer.

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