What Is Your Returns Policy?
We accept returns on items that are still in their original condition, subject to the rules below, which include rules about fair use. None of these rules affect your statutory rights.
If you return an item requesting a refund within 30 days of the item being delivered to you or collected from the courier or post office, we'll give you a full refund minus shipping fees via the original payment method.
We aim to refund you within 3-5 working days of receiving the returned item.
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please email us and we will do our best to help.
After 30 days, we’re not able to accept returns for unwanted items. If you try to make a return, we will send it back to your default delivery address and ask you to cover the delivery costs.
For hygiene reasons, the following can’t be returned for a refund including:
- Pierced jewellery if the seal has been tampered with or is broken.
None of this affects your statutory rights.
We understand you have to try the item on for size as you would in a store, but please do not wear the item for prolonged periods of time. If an item is returned to us damaged as a result of wear, has obviously been worn (eg smelling of aftershave) or in an unsaleable condition, we won't be able to give you a refund and we will send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We're not responsible for any customs fees incurred as a result of returned items.
If we notice an unusual pattern of activity that doesn't sit right: e.g. the package shows as delivered but a customer claims it hasn’t and this happens over and over again, or huge orders are placed and returned way more often than is normal - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.