What Is Your Returns Policy?

Due to the ongoing COVID-19 situation, we have extended our return guarantee to 60 days. This extended window is valid for orders placed from 1st February 2020.

Any order placed before this date will receive the traditional 30 day exchange or refund guarantee as per the Consumer Rights Act 2015.

If you have any questions, please contact - hello@craftdlondon.com and a member of our team will be happy to help!

Unfortunately we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for any charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

Orders sent back to our warehouse after the 60 day exchange or refund window has passed will be returned to the customer.

How do I request a refund?

If you are not completely satisfied with your order, please start a refund here: https://tracking.controlport.co.uk/e9ab6870/craftd/return/cfabb3 stating you would like a refund and the reason why.

We currently offer a 60 day exchange or refund guarantee. This 60 day window begins once an order has arrived.

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

Orders sent back to the warehouse after the 60 day exchange or refund window has passed will be returned to the customer.

To qualify for a refund or exchange:

Items must be unwashed and unworn (apart from trying on). All tags, clips, and packaging must be included in the mailing bag. Items that do not meet these requirements are not eligible and will be returned to the customer. 

Exchange policy

You may exchange your purchase within 60 days of the items arriving. Please note, all items must be unworn with packaging attached in order to receive an exchange.

We will send the first exchange from our warehouse for free. For any subsequent exchanges, you will be required to cover the cost of delivery.

Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot exchange lost returns.

Please contact our Support Team at hello@craftdlondon.com stating you would like an exchange. Please include your full name and order number in the email. Include the new items you would like to exchange your order for.

To qualify for an exchange:

Items must be unworn (apart from trying on). All packaging must be included in the return. Items that do not meet these requirements are not eligible.

Refund policy

We will refund your order to the original payment method once it has been processed at our warehouse. 

Please be aware this can take up to 36 hours after your order has arrived. You will be notified once a refund has been processed. We are unable to refund purchases to an alternative payment method other than the one originally used to purchase the items.

We do not refund shipping costs.

Additional costs

Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund lost returns.

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