Have you got my return?

You can track your return using the courier's tracked delivery service and once it arrives, you will be notified by our warehouse via email.

UK Returns

Depending on which service you've chosen to return your item(s), it can usually take up to 20 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

International Returns

Depending on the service & country you're returning your item(s) with, it can take up to 25 working days (excluding weekends & public holidays) to be delivered and processed by our returns team, we will notify you by email once this has been processed. 

If your order is showing as delivered, please bear with us - you can see our progress via here: https://tracking.controlport.co.uk/e9ab6870/craftd/return/cfabb3

Our Customer Support Team will be in touch via email once the return has been processed to confirm the next steps of your return.

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