You sent me the wrong thing!

Ooops. Sorry! 

This is very rare but in the unlikely event you we have sent you the wrong item, please contact our Customer Support Team at hello@craftdlondon.com immediately with the following information and we will be happy to fix.

  • Your order number
  • The name of the item you did not receive
  • A description of the item you received in it's place
  • A clear photograph of the item you have received, including the barcode/label

Once we have receive this information, our Customer Support Team will resolve this as quickly as possible. You may be asked to return the incorrect item back to us via our returns process. 

All claims for orders arriving without the correct/missing items must be made within 7 days of the delivery date.

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