My Order Says Delivered But It's Not Here!

This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery certificate from the Royal Mail website by filling in a signature request form.

For residential addresses, please check all secure locations around your property, check with your neighbours (if it is safe to do so) and check for a "missed delivery" card from the courier. 

For US customers, please follow the instructions on the USPS website .

We are unable to resend or refund orders in this instance until you have followed the procedure above and allowed 30  days to pass

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