Contact Us

Our Customer Service team are currently based in the UK and operate on BST (British Summer Time), for queries from our International Customers please keep this time-frame in mind. 

Operating Times:

Monday: 8:300am - 5:00pm

Tuesday: 9:30am - 5:00pm

Wednesday: 9:30am - 5:00pm

Thursday: 9:30am - 5:00pm

Friday: 9:30am - 5:00pm

We aim to response to all customer queries with 24-48 hours but during busy periods such as recent sale events, national holidays etc our response time may vary to up 72 hours.

Our Customer Service team will always try to provide the best service possible. 

Remember to be polite.

Due to COVID-19, there may be some delays from couriers. If your order tracking isn't updating, it's a common issue and don't worry your order is still processing. Please allow up 10 working days (excludes weekends). If you are in the US, you can use the same DHL tracking number to track via USPS. 

Before contacting us, please allow 7 working days after despatch for UK delivery, and 15 working days after despatch for international delivery. We ship from the UK

Please note that despatch time from our warehouse is unaffected, however there are some courier delays at the moment due to the pandemic. Your patience is really appreciated at this time
CRAFTD London Ltd
Liliput Rd
(+44) 0151 745 8554
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