Our Customer Service team are currently based in the UK and operate on BST (British Summer Time), for queries from our International Customers please keep this time-frame in mind.
Monday: 8:300am - 5:00pm
Tuesday: 9:30am - 5:00pm
Wednesday: 9:30am - 5:00pm
Thursday: 9:30am - 5:00pm
Friday: 9:30am - 5:00pm
We aim to response to all customer queries with 24-48 hours but during busy periods such as recent sale events, national holidays etc our response time may vary to up 72 hours.
Our Customer Service team will always try to provide the best service possible.
Remember to be polite.
Due to COVID-19, there may be some delays from couriers. If your order tracking isn't updating, it's a common issue and don't worry your order is still processing. Please allow up 10 working days (excludes weekends). If you are in the US, you can use the same DHL tracking number to track via USPS.
Before contacting us, please allow 7 working days after despatch for UK delivery, and 15 working days after despatch for international delivery. We ship from the UK